Remember the days when “customer service” was the keyword in the hospitality industry? Hotels, casinos, and restaurants spent days training staff on the many intricacies involved in ensuring their brand and business was noted for going the extra mile. Now,...
Looking for ways to decrease hotel operational costs without decreasing the quality of service? Hotel operators focus on occupancy rates, average daily rates, and revenue per available room, which are three metrics used to determine success. In today’s current...
As the hotel industry slowly climbs out of the cavernous vacancies left by the pandemic, “breakeven” has become the operator’s current goal, a means of hanging on until some sense of normalcy returns. Like most other businesses, hospitality has been hard hit with...
Hotel Operating Supplies and Equipment (OS&E) refers to the day-to-day products that both staff and hotel guests use. It represents a large range of items that hotels require to operate, much of which is consumable, and therefore requires monthly or bimonthly...
Traditionally, the pantry has been a resource to meet the needs of guests when they are looking for a light snack or quick meal. However, due to recent restrictions caused by COVID-19, the pantry has become a much more integral part of a hotel’s day-to-day operations....
As is common knowledge in business, transaction costs are expenses incurred when buying or selling goods or services. These are associated with the work required to bring goods or services to market. Irrespective of the size of business every hotel must choose between...
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