Skills Required to Maintain Your Online Reputation in the Restaurant Industry

It can be a challenge managing your restaurant’s online reputation with the world of online reviews consistently rising. However, it is not impossible. After running your business all day, it’s exhausting spending a couple of hours managing your online reputation, but the key is to work smarter, rather than harder. Utilize the following tools and..

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Responsive, successful management relies on true figures in order to make decisions. This way, corrective action can be taken immediately if any issues arise. Additionally, these figures provide you with a better understanding of your success; for example, if you’ve had a slow month, you may observe that some of your key performance indicators are..

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How to Reduce Food and Beverage Costs

The costs of ingredients are high and only becoming higher, but with the demands of today’s customers, you can’t pass them up. It takes some creative thinking to balance the cost of ingredients with the amount of money in your budget, so here are some tips to help you stay profitable. 1. Buy what’s in..

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If you’re experiencing trouble with your staff, whether it’s lack of motivation or carelessness, the reason may actually come back to you. How often do you take time to spend time with your team? Lack of interaction with them may cause low productivity. Here are eight benefits of spending more time with your staff. 1…

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Hotel sales is more than simply going out and finding customers for your business – you have to also be sure that those customers that you do obtain actually come back for another visit. Return guests actually cost less than getting new customers when you consider the cost of advertising, marketing, and a sales team,..

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While it’s never thrilling to receive complaints from guests, you can use them to your advantage to help improve your hotel operations. If you aren’t quite sure how a guest complaint should be handled, we’ve provided some tips to help you out: Dealing with negative feedback Normally, an initial reaction to negative feedback is to..

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Now that we’re in the New Year, businesses are exploring new ways to improve their operations, including pumping up their social media strategy in order to increase brand awareness, improve guest satisfaction, and, of course, drive revenue. Here are six social media strategies that you should implement in 2014 to support your business goals: Identify..

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Cintas Corp. has released a list of the top four restaurant injuries. One in 20 on-the-job injuries and illnesses all over the world occur at eating and drinking establishments, seemingly due in part to an inexperienced workforce operating in an environment where cuts, burns, slips and falls are a common occurrence. According to studies from..

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As a hotel manager, your business is built on serving others and continuing to satisfy your guests. With technology being so important in today’s society, keeping communication with your customers through their preferred technological method is sure to improve the guest experience. Those who receive phone calls from businesses tend to feel annoyed, as if..

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To be a successful restaurant operator, it’s important to realize that squeezing out a one or two percent profit margin relies mainly on the level of customer service. Many restaurant operators believe that to achieve this level of customer service, more steps need to be taken by their servers. However, the goal of a restaurant..

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