+ View full-size Business travelers represent a significant percentage of recurring revenue, so hotel operators must ensure they’re offering the amenities this group wants. That requires taking inventory of what’s currently offered and then enlisting help from a group purchasing organization to fine-tune amenities and consider any evolving trends.  The result?  A competitive edge and greater guest..

read more →

Consumers have become more aware of their environment, their health and how their choices impact these areas, and they want to patronize businesses that reflect their personal values. Social responsibility is rapidly becoming an important part of business as more consumers look for these programs when choosing which companies to do business with. Now, more..

read more →

+ Click to view fullsize image Guests want to know if your hotel supports sustainable practices. Even if they are not demanding eco-friendly options, hotel guest seem to relate favorably to companies with a mission to practice sustainability. Guests also feel good about themselves when they make a difference for the environment. According to data..

read more →

Food and beverage (F&B) service in hotels is undergoing a transformation due partly to the rapidly changing needs of guests. Hotel operators have come to understand how trends are impacting all facets of their F&B operation from themes to the latest flavor preferences to the revenue shifts of traditional and innovative operations.  The trends support..

read more →

Online reviews, how to manage them and their actual value to hotel operators can quickly change a friendly discussion into a hot debate amongst professionals in the hospitality industry. Some professionals argue that online reviews are not valid or trustworthy because consumers have to sometimes weed through reviews of questionable value. But this doesn’t seem..

read more →

The hotel industry is experiencing steady growth. With that trend, hotel operators still have to balance guest satisfaction with allocated budgets in order to remain competitive. This can be quite a challenge without a strategic sourcing plan. Operators need to always be mindful of consumer trends and always be looking for new menu items, fresh..

read more →

Purchasing groups for the hospitality industry provide the same buying power and a wider range of options to all hotel operators. This is good news and beneficial for operator of smaller operations. You can maintain quality while experiencing greater savings.  That’s one sure way to enhance guest satisfaction. If you’re an hotelier or general manager..

read more →

  Strategic sourcing for special events at your hotel can maximize your total revenue as you continue to build relationships with your guests. This strategy works best when you combine these elements together. Room revenue is one measure of hotel profit.  Increasingly, operators are diligently considering the revenue generated through other avenues such as food..

read more →

There comes a pivotal moment at every hotel organization when hotel owners and managers finally decide they are ready to stand out from the competition. While other hotels often have similar rooms to rent — including comparable amenities and room rates — that does not mean they should enjoy more revenue and occupancy than you…

read more →

Do you spend a major amount of your time and energy trying to create or even sustain a level of growth at your hotel property? Do you find it difficult to maintain the expectations of both your guests and your hotel owners? Hotel management demands expertise at multitasking. When you are pulled in numerous directions and responsible..

read more →