As a hotel general manager, you serve as its top executive, responsible for strategy, structure, budgets, people and financial outcomes. One minute you may be acting as concierge, the next, presenting your quarterly budget to top management and the next, helping a guest find a lost wallet. You’re constantly juggling the needs of various groups:..

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Forget the outdated concept of room service and embrace the newest trend in the hospitality industry: the hotel pantry. The pantry is available to meets the needs of your guests when they are looking for a light snack, quick meal or even some aspirin after a long day of traveling. This recent hospitality trend has..

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A recent article by USA Today discusses an alternative to hotel room service: groceries. The popularity of grocery delivery services is increasing significantly among extended-stay hotels, but even other types of hotel properties are embracing the concept rather than continuing the use of traditional room service. Moreover, as the demand for healthier food options rises, more hoteliers..

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