As a hotel general manager, you serve as its top executive, responsible for strategy, structure, budgets, people and financial outcomes. One minute you may be acting as concierge, the next, presenting your quarterly budget to top management and the next, helping a guest find a lost wallet. You’re constantly juggling the needs of various groups:..
The most consistent factor that goes into continuous guest loyalty is perceived quality. According to recent studies, guest perception of the value provided by hotel management is down in the United States. Here we’ve provided you with a list of what guests value most in order to help you better understand what drives value, how guest..
Every restaurant owner battles with rising food and beverage costs. According to a recent article by Drew Sandholm on CNBC.com, “From beef, chicken and pork to coffee, it seems food prices across the board are rising,” so it is time to prepare for these changes and create a plan of action for menu or even supplier changes. Here are..