As a hotel general manager, you serve as its top executive, responsible for strategy, structure, budgets, people and financial outcomes. One minute you may be acting as concierge, the next, presenting your quarterly budget to top management and the next, helping a guest find a lost wallet. You’re constantly juggling the needs of various groups:..

read more →

It’s an old adage that is only sometimes true: less is more. In the hospitality business, especially when it comes to food service, the name of the game is often striking the delicate balance between luxury for your guests and cost-effectiveness for your business. Sometimes, less is more; and sometimes, you can even do more.. read more →

After adding up the the costs of advertising, marketing, and sales people used to attract new customers, it is easy to see that obtaining new customers costs much more than keeping your current guests loyal to your hotel. Surveys have proven that the top reason customers stop returning to a hotel is because they feel..

read more →