As a hotel general manager, you serve as its top executive, responsible for strategy, structure, budgets, people and financial outcomes. One minute you may be acting as concierge, the next, presenting your quarterly budget to top management and the next, helping a guest find a lost wallet. You’re constantly juggling the needs of various groups:..
More full-service hotels are eliminating room service as guests choose other options for meals. As an article on news.com.au reports, the New York Hilton Midtown recently eliminated this amenity. The hotel now offers a gourmet self-service outlet for hungry guests. According to the 2012 PKF Hospitality Research Figures, room service revenue represented only 1.2 percent..
With the recession in the rear-view mirror, now is the time to explore procurement solutions that can help rejuvenate and add value to your hotel. The transaction volume for 2013 is forecast to reach $18.5 billion, a 5.7 percent increase over 2012 levels, according to an article on the 4Hoteliers website. Analysts have a bullish..