Deciding whether or not to have your staff wear uniforms could be something that you’ve gone back and forth on for a while. Whether or not your staff is currently wearing uniforms, we have some reasons to explain why it’s a good practice to implement and maintain in the hospitality industry.
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Promote a Positive Image
If there is a specific image, color, or logo that represents your brand, then providing uniforms that capture this will help to promote a positive image. The more that your customers see your brand, the more likely they are to develop positive feelings and begin to feel a sense of loyalty. In fact, they may not be aware of how often they are seeing your brand, as many of the details will be recorded by the subconscious. This will benefit you in the long-term when they recall how much they like your business, even if they can’t recall specific reasons why. Simple features and a clean look aid in promoting the positive image that your brand needs.
Help Customers Identify Staff
Whether a customer has walked into your lobby, bar, or restaurant, they are likely going to search for a staff member who can assist them. The easier it is for them to identify your staff, the more it will help provide a better customer experience. Customer satisfaction is key to obtaining their recurring patronage as well as positive word-of-mouth. If your employees don’t wear uniforms, then your customers may be at a loss to identify who can help them, which can lead to feelings of frustration and irritation. Providing a great and consistent customer experience is a major goal of all hotel operators as it will drive repeat visitors and quality reviews.
Improve Customer Service
Help your customers avoid frustration by improving customer service with consistent branding in your uniforms. The more recognizable your staff is, the easier your customers will be able to identify who can help them, which will potentially reduce the time it takes for them to receive service. An additional benefit for you is that when your staff wear uniforms, they are likely to be more conscious of their actions and attitudes whether they are actively serving customers or not. Should you choose to add a name tag to the uniform, you could also create a more personalized experience for your customers.
Health and Safety
There are a number of uniform items that can provide health and safety benefits for your employees. Whether it’s a kitchen uniform that protects employees from the equipment, heat, and chemicals, or non-slip safety shoes, aprons, and gloves, there are a number of items that you can provide your employees when uniforms are a priority at your business. Boost your employees’ morale and loyalty to your company by providing the uniform items they need to be safe and provide ideal customer service.
Boost Confidence in Your Brand
Depending on the atmosphere and experience that you wish to create for your customers, a well-chosen uniform can help to create brand consistency. For example, a traditional chef coat and black pants can convey a professional yet laid-back atmosphere for customers. Black pants paired with a white chef coat or other solid color help to create a more fashionable atmosphere. Boost confidence in your brand by choosing uniforms that elicit the feelings you want your customers to experience and make sure that your uniforms are consistent with your brand.
If you are in the hospitality industry, then you know that there are a wide variety of items that you need to keep things running smoothly on a day-to-day basis. At Source1 Purchasing, we want to be your go-to procurement service company. From providing you with a free supply-chain analysis to leveraging our purchasing power for your benefit, we are your Top Rated® Local Procurement Solution. Get started today!